{"id":762,"date":"2017-11-06T18:45:39","date_gmt":"2017-11-06T16:45:39","guid":{"rendered":"https:\/\/sivustot.kaleva.fi\/asiakaspalvelu\/?page_id=762"},"modified":"2023-08-14T13:49:40","modified_gmt":"2023-08-14T10:49:40","slug":"usein-kysytyt-kysymykset","status":"publish","type":"page","link":"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/asiakastuki\/usein-kysytyt-kysymykset\/","title":{"rendered":"Usein kysytyt kysymykset"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-4xvdf6-8a61e7afc74b6e9e1914afcd8c6a98ea main_color avia-section-default avia-no-shadow  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-762'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-mib42-e4d3a925552f603c8711b960bff03f59 av_one_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div  '     ><\/div><div  class='flex_column av-fqcpe-3a328fa188ceb89f98638be3e83feff2 av_three_fifth  avia-builder-el-2  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4petoq-9d30b9eb5bc3a5f2b4508106a5978252\">\n#top .av-special-heading.av-4petoq-9d30b9eb5bc3a5f2b4508106a5978252{\npadding-bottom:20px;\n}\nbody .av-special-heading.av-4petoq-9d30b9eb5bc3a5f2b4508106a5978252 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-4petoq-9d30b9eb5bc3a5f2b4508106a5978252 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-4petoq-9d30b9eb5bc3a5f2b4508106a5978252 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Usein kysytyt kysymykset<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-4jfobe-a82e4b23d1fc5c9f1bc6f1bf9fe9bf19 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Olemme listanneet vastaukset kysymyksiin, jotka usein askarruttavat asiakkaitamme. Jos et l\u00f6yd\u00e4 vastausta kysymykseesi t\u00e4\u00e4lt\u00e4, asiakaspalvelumme auttaa. Aloita valitsemalla aihe:<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-blbqi-4ad09926dd5e44ac8daeb6d61e7650f6 av_one_fifth  avia-builder-el-5  el_after_av_three_fifth  avia-builder-el-last  flex_column_div  '     ><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4eaj6y-6614a0984f4fa45e51127e8e769e395a\">\n.avia-section.av-4eaj6y-6614a0984f4fa45e51127e8e769e395a{\nbackground-color:#f5f5f5;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-4eaj6y-6614a0984f4fa45e51127e8e769e395a main_color avia-section-default avia-no-shadow  avia-builder-el-6  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll av-minimum-height av-minimum-height-50 av-height-50  container_wrap sidebar_right'   data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-762'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-ffc3m-37cbdf3d26f3b10ba908fbe1bc181a51 sc-av_one_fifth av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ffc3m-37cbdf3d26f3b10ba908fbe1bc181a51\">\n.flex_column.av-ffc3m-37cbdf3d26f3b10ba908fbe1bc181a51{\nborder-width:1px;\nborder-color:#d9d9d9;\nborder-style:solid;\n-webkit-border-radius:10px 10px 10px 10px;\n-moz-border-radius:10px 10px 10px 10px;\nborder-radius:10px 10px 10px 10px;\npadding:10px 10px 10px 10px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-ffc3m-37cbdf3d26f3b10ba908fbe1bc181a51 av_one_fifth  avia-builder-el-7  el_before_av_one_fifth  avia-builder-el-first  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle avia-link-column av-column-link avia-link-column-hover  '    data-link-column-url=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/usein-kysytys-kysymykset-valitse-aihealue\/painettu-lehti\/\"   ><a class=\"av-screen-reader-only\" href=https:\/\/asiakaspalvelu.kalevamedia.fi\/usein-kysytys-kysymykset-valitse-aihealue\/painettu-lehti\/ >Follow a manual added link<\/a><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-44498i-68388614aa5c2c441bddcba0faad17f0\">\n.avia-image-container.av-44498i-68388614aa5c2c441bddcba0faad17f0 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-44498i-68388614aa5c2c441bddcba0faad17f0 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-44498i-68388614aa5c2c441bddcba0faad17f0 av-styling- avia-align-center  avia-builder-el-8  el_before_av_hr  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-6104 avia-img-lazy-loading-not-6104 avia_image ' src=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_lehti1_600px.png\" alt='' title='Paperilehti'  height=\"382\" width=\"600\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_lehti1_600px.png 600w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_lehti1_600px-300x191.png 300w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_lehti1_600px-450x287.png 450w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3uxr36-c24729bf1b836bbe3d284f02d0b2f3c2\">\n#top .hr.hr-invisible.av-3uxr36-c24729bf1b836bbe3d284f02d0b2f3c2{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-3uxr36-c24729bf1b836bbe3d284f02d0b2f3c2 hr-invisible  avia-builder-el-9  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-dltay-c2ffd8bc857a5f861685d8a5f74a665d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Painettu lehti<\/h3>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ir3f6-6f7de00d41cd357c684601b50467371e\">\n.flex_column.av-3ir3f6-6f7de00d41cd357c684601b50467371e{\nborder-width:1px;\nborder-color:#d9d9d9;\nborder-style:solid;\n-webkit-border-radius:10px 10px 10px 10px;\n-moz-border-radius:10px 10px 10px 10px;\nborder-radius:10px 10px 10px 10px;\npadding:10px 10px 10px 10px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-3ir3f6-6f7de00d41cd357c684601b50467371e av_one_fifth  avia-builder-el-11  el_after_av_one_fifth  el_before_av_one_fifth  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle avia-link-column av-column-link avia-link-column-hover  '    data-link-column-url=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/usein-kysytys-kysymykset-valitse-aihealue\/nakoislehti\/\"   ><a class=\"av-screen-reader-only\" href=https:\/\/asiakaspalvelu.kalevamedia.fi\/usein-kysytys-kysymykset-valitse-aihealue\/nakoislehti\/ >Follow a manual added link<\/a><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3eqw2a-7c6461d4358fa62a0b864d40e483e1d8\">\n.avia-image-container.av-3eqw2a-7c6461d4358fa62a0b864d40e483e1d8 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-3eqw2a-7c6461d4358fa62a0b864d40e483e1d8 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-3eqw2a-7c6461d4358fa62a0b864d40e483e1d8 av-styling- avia-align-center  avia-builder-el-12  el_before_av_hr  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-6106 avia-img-lazy-loading-not-6106 avia_image ' src=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_nakoislehti1_600px.png\" alt='' title='N\u00e4k\u00f6islehti'  height=\"382\" width=\"600\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_nakoislehti1_600px.png 600w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_nakoislehti1_600px-300x191.png 300w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_nakoislehti1_600px-450x287.png 450w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3akwde-d4d54147053b79793531e975d191a731\">\n#top .hr.hr-invisible.av-3akwde-d4d54147053b79793531e975d191a731{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-3akwde-d4d54147053b79793531e975d191a731 hr-invisible  avia-builder-el-13  el_after_av_image  el_before_av_textblock '><span class='hr-inner 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av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle avia-link-column av-column-link avia-link-column-hover  '    data-link-column-url=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/usein-kysytys-kysymykset-valitse-aihealue\/verkkosivusto\/\"   ><a class=\"av-screen-reader-only\" href=https:\/\/asiakaspalvelu.kalevamedia.fi\/usein-kysytys-kysymykset-valitse-aihealue\/verkkosivusto\/ >Follow a manual added link<\/a><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2svq3m-1088ecbbb00c3fbfa45b8d0536294a87\">\n.avia-image-container.av-2svq3m-1088ecbbb00c3fbfa45b8d0536294a87 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-2svq3m-1088ecbbb00c3fbfa45b8d0536294a87 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-2svq3m-1088ecbbb00c3fbfa45b8d0536294a87 av-styling- avia-align-center  avia-builder-el-16  el_before_av_hr  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-6107 avia-img-lazy-loading-not-6107 avia_image ' src=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_verkkosivu1_600px.png\" alt='' title='Kaleva.fi'  height=\"382\" width=\"600\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_verkkosivu1_600px.png 600w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_verkkosivu1_600px-300x191.png 300w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_verkkosivu1_600px-450x287.png 450w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2md3ca-1079348fdb3d79303b7ddec0afcc9711\">\n#top .hr.hr-invisible.av-2md3ca-1079348fdb3d79303b7ddec0afcc9711{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-2md3ca-1079348fdb3d79303b7ddec0afcc9711 hr-invisible  avia-builder-el-17  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-8mqjm-ede2008cb3361955b0a0da928605c2c0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Verkko\u00adsivusto<\/h3>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-of9d6-bbccafcfc9dda353424aee0e01abe858\">\n.flex_column.av-of9d6-bbccafcfc9dda353424aee0e01abe858{\nborder-width:1px;\nborder-color:#d9d9d9;\nborder-style:solid;\n-webkit-border-radius:10px 10px 10px 10px;\n-moz-border-radius:10px 10px 10px 10px;\nborder-radius:10px 10px 10px 10px;\npadding:10px 10px 10px 10px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-of9d6-bbccafcfc9dda353424aee0e01abe858 av_one_fifth  avia-builder-el-19  el_after_av_one_fifth  el_before_av_one_fifth  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle avia-link-column av-column-link avia-link-column-hover  '    data-link-column-url=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva-media-tunnus\/usein-kysytyt-kysymykset\/\"   ><a class=\"av-screen-reader-only\" href=https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva-media-tunnus\/usein-kysytyt-kysymykset\/ >Follow a manual added link<\/a><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ihxky-1226d50ace57b8b45482562861170b66\">\n.avia-image-container.av-ihxky-1226d50ace57b8b45482562861170b66 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-ihxky-1226d50ace57b8b45482562861170b66 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-ihxky-1226d50ace57b8b45482562861170b66 av-styling- avia-align-center  avia-builder-el-20  el_before_av_hr  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-6102 avia-img-lazy-loading-not-6102 avia_image ' src=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_kmtunnus1_600px.png\" alt='' title='Kaleva Media'  height=\"382\" width=\"600\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_kmtunnus1_600px.png 600w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_kmtunnus1_600px-300x191.png 300w, https:\/\/asiakaspalvelu.kalevamedia.fi\/kaleva\/wp-content\/uploads\/sites\/105\/2020\/05\/Tuotekuvat_tasakokoiset_verkkosivuille_v1_kmtunnus1_600px-450x287.png 450w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e6lre-1801e0100918d966807a850b2bf363e1\">\n#top .hr.hr-invisible.av-e6lre-1801e0100918d966807a850b2bf363e1{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-e6lre-1801e0100918d966807a850b2bf363e1 hr-invisible  avia-builder-el-21  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-7zkfu-aa6957a46d136ad484190a4b451ab6b1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Kaleva Media -tunnus<\/h3>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-of9d6-3-1bde739a243c8346f48d548f61279cd0\">\n.flex_column.av-of9d6-3-1bde739a243c8346f48d548f61279cd0{\nborder-width:1px;\nborder-color:#d9d9d9;\nborder-style:solid;\n-webkit-border-radius:10px 10px 10px 10px;\n-moz-border-radius:10px 10px 10px 10px;\nborder-radius:10px 10px 10px 10px;\npadding:30px 10px 10px 10px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-of9d6-3-1bde739a243c8346f48d548f61279cd0 av_one_fifth  avia-builder-el-23  el_after_av_one_fifth  el_before_av_hr  av-break-at-tablet 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